Refund Policy:
At Mosi Exotix, we are committed to providing high-quality cannabis seeds and exceptional customer service. We understand that sometimes issues may arise, and we want to ensure a smooth and fair refund process for our valued customers. Please read our refund policy carefully to understand your rights and responsibilities when seeking a refund for your purchase.
1. Refund Eligibility:
- a. Unused and Unopened Products: To be eligible for a refund, the cannabis seeds must be in their original, unopened packaging and unused. We cannot accept returns or provide refunds for opened or germinated seeds due to legal restrictions and potential contamination risks.
- b. Defective or Damaged Products: If you receive defective or damaged cannabis seeds, please contact us within 2 business days of receiving your order. We may request photographic evidence to assess the issue.
- c. Wrong Item Received: If you receive the wrong item, contact us within 2 business days of receiving your order. We will arrange for the correct item to be shipped to you or offer a refund.
2. Refund Process:
- a. Contact Customer Support: To initiate a refund request, please contact our customer support team via [contact details]. Provide your order number, a clear description of the issue, and any relevant photos (if applicable).
- b. Approval: Our team will review your request and determine if it meets the eligibility criteria. If approved, we will provide you with instructions for returning the product (if required).
- c. Return of Products: If instructed to return the product, please do so within 5 business days of receiving our approval. Make sure to follow the provided return instructions carefully.
- d. Refund Issuance: Once we receive and inspect the returned product, we will process your refund within 2 business days. Refunds will be issued in the same payment method used for the original purchase.
3. Non-Refundable Items:
- a. Shipping Costs: Shipping costs, including those incurred for returning items, are non-refundable.
- b. Germinated Seeds: Due to legal restrictions and potential contamination risks, we cannot accept returns or provide refunds for germinated seeds.
4. Customer Responsibilities:
- a. Accurate Information: Ensure that your contact and shipping information is accurate when placing an order. We are not responsible for refund issues caused by incorrect information provided by the customer.
- b. Compliance with Local Laws: It is the customer’s responsibility to understand and comply with local laws and regulations related to the purchase and possession of cannabis seeds. We are not liable for any legal consequences related to our products.
5. Changes to this Policy:
- a. We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
By purchasing from Mosi Exotix, you acknowledge and agree to abide by this refund policy. If you have any questions or require assistance, please don’t hesitate to contact our customer support team.
