Cancellation Policy:
At Mosi Exotix, we value our customers and strive to provide a seamless shopping experience. We understand that circumstances may change, and you may need to cancel your order. To ensure a fair and transparent process, please read our order cancellation policy carefully.
1. Order Cancellation Window:
- a. You may cancel your order within 24 hours of placing it. This window allows you to make changes or cancel your order without incurring any fees or penalties.
2. How to Request Order Cancellation:
- a. To cancel your order, please contact our customer support team as soon as possible via info@mosiexotix.com Provide your order number and a clear request for cancellation.
- b. Our customer support team will review your request and confirm the cancellation if it falls within the specified cancellation window.
3. Cancellation Fees:
- a. If you cancel your order within the designated cancellation window, no cancellation fees will be applied.
- b. If you request cancellation outside the cancellation window, we may charge a cancellation fee. The amount of the fee will depend on the specific circumstances and costs incurred by our company.
4. Refunds for Cancelled Orders:
- a. If your order is successfully cancelled within the cancellation window, any payments made will be refunded to you in the same payment method used for the original purchase. Refunds will be processed within 2 business days.
- b. If a cancellation fee is applicable, it will be deducted from the refund amount.
5. Out-of-Stock Items:
a. In some cases, we may need to cancel your order due to items being out of stock. If this occurs, we will promptly notify you and issue a full refund for the affected items.
6. Changes to this Policy:
- a. We reserve the right to modify or update this order cancellation policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Please note that once an order has been shipped, it cannot be canceled. If you have any questions or need assistance with order cancellation, please do not hesitate to contact our customer support team.
By placing an order with Mosi Exotix, you acknowledge and agree to abide by this order cancellation policy.
Processing Times:
All orders will be processed within 48 hours.
Delivery Method and Shipping Times:
All orders will be shipped via USPS, Monday-Wednesday.
Domestic order times: 3-5 business days
International Orders: 5-10 business days
